https://www.jamesblond.co.nz/ | 0800 525 663
Operating in Auckland, New Zealand, James Blond Rentals provides car, van, and truck hire services, but customer experiences often reveal shortcomings. Marketed as affordable and convenient, many renters find the vehicle fleet old, not thoroughly cleaned, or insufficiently maintained. Booking and collecting vehicles can be slow, particularly during peak hours near Auckland Airport, with staff communication sometimes unreliable. Though it promotes flexible rental terms and transparent fees, some clients have faced additional charges and vague policies, leading to frustration. Even with decades in business, the company's service reliability and vehicle condition remain inconsistent, causing some customers to prefer other Auckland providers.
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Write Review about James Blond RentalsNothing spectacular but nothing terrible either. The rental process was simple, the car ran well enough and the staff were polite. Just don’t expect luxury or exceptional extras. Ideal if you want to keep costs down and get a reliable vehicle for your travel without drama. Would consider again if prices stay fair.
The vehicle was clean and ran well, but I found the communication from the rental team rather basic. They answered my questions but without much patience or warmth. Felt like I was just another booking in the system. The car was fine for my weekend trip but I’d expect friendlier engagement from a reputed company.
Chur bro! James Blond Rentals got me a sweet ride for my road trip around the North Island. Pick-up was quick and the staff super chilled. Car had a couple dents but nothing that spoiled the journey. Loved cruising with ease and their prices weren’t bad either. Definitely recommend for all you travelers wanting a no-fuss rental that gets you there safe and sound.
My first car had a minor issue but James Blond’s team quickly switched me to another vehicle without fuss. The customer care impressed me the most - very attentive throughout my rental period. The cars themselves are basic but sufficiently comfortable. I appreciate their effort to put customers first when problems come up.
Renting from James Blond Rentals was straightforward and hassle-free. The website was easy to use and I found exactly what I needed at a reasonable price. The vehicle was clean and well-maintained, and the staff was courteous during pick-up. Overall, a dependable service that I would recommend to anyone visiting New Zealand looking for reliable transport options.
James Blond Rentals made my trip extra special by providing a solid, no-nonsense rental experience. The car was roomy and handled well on winding roads. Didn’t face any issues and the team was approachable and kind. It’s the kind of service you appreciate when traveling abroad. I’d gladly use them again next time I visit New Zealand.
This company’s laid-back vibe really matched my holiday spirit. Easy booking, quick keys handover, and the car drove smoothly. I appreciated how approachable and genuine the staff were, making me feel welcomed. Nothing fancy but very solid. Highly recommended for travellers wanting a stress-free and authentic Kiwi experience.
Booking the vehicle was painless and quick online. The car was okay, neither bad nor great. A couple of scratches but nothing major. The price was reasonable. Would love to see James Blond step up more on vehicle upkeep. Customer service was polite but seemed a bit rushed during pickup. Still, it did the job for my trip around Auckland.
I had to wait close to an hour before the car was ready, which was disappointing given my tight schedule. The staff was polite but overwhelmed, and the whole check-in and documentation felt disorganized. Although the vehicle itself was adequate, the overall experience left me wishing for a more streamlined service. Definitely room for improvement.
From booking to drop-off, the process was smooth and stress free. The car was tidy and surprisingly spacious – great for luggage! Staff were friendly and made me feel welcome from the start. If you’re heading to NZ and want a hassle-free rental, James Blond is worth checking out. Would rent again for sure.
The vehicle itself was perfect for my needs, clean and reliable. However, I struggled a bit with the online support when I needed help with the booking process. Replies were delayed which was inconvenient. I hope they speed up their digital customer support. Overall, the actual rental on the ground was fine but the online interaction needs boosting.
I was looking forward to renting a van for a family trip, but options were limited. The available vehicles seemed older models though they were clean. Staff was polite but not thoroughly knowledgeable when answering my questions. The rental price was fair but I expected more variety and more detailed advice regarding vehicle features. Overall an average experience.
I was excited about my trip, but unfortunately, the car I rented didn’t meet my expectations. The vehicle had a few minor issues, and I felt the customer service was slow to respond to my concerns. The process was somewhat frustrating, and I hoped for a smoother experience, especially given the price. I suggest they improve maintenance checks to avoid inconveniences for future clients.
The car was clean and comfortable for a two-week trip around New Zealand. The pick-up and drop-off were smooth with friendly staff. Great value for my budget and a welcomed stress-free rental experience. I will definitely book with them again next time I visit the region.
Disappointed by the outdated cars and slow customer response. The rental counter seemed disorganized, causing a long wait. The vehicle showed wear and I felt they could benefit from better maintenance practices. Though the location was convenient, this did not compensate for the below-standard service for the price paid. Would reconsider renting here again.
If you want a simple, functional rental car, James Blond delivers. The fleet isn’t fancy but safe and reliable. The prices are decent and the service polite. However, those used to luxury or brand new models might be a bit disappointed. The rental terms are clear, which is nice for peace of mind. Overall, a straightforward choice for budget-conscious travelers.
The car was fine but when I had a couple of questions, responses from customer support took longer than expected. That slowed down my plans a bit. The rental itself was okay and the car manageable, but improved communication would lift the experience considerably.
Unfortunately, the car had persistent engine noise and a small dashboard light issue. Reporting it was a hassle due to slow communication. The pick-up desk was friendly but not very helpful with my concerns. Despite a solid reputation, this experience didn’t live up to expectations, and I hope they train their staff for better customer support in future.
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